Repairs update
Track a repair from logged to fixed
You can now follow a repair through to completion in Resident.Place, with damp and mould treated as a priority.
Reporting a repair was always simple. Knowing what happened next was not. Now, every repair you log in Resident.Place has a status you can follow — from logged, to scheduled, to fixed.
Damp and mould get their own priority route, flagged straight to your housing team, so the most serious problems never sit in an ordinary queue.
What you will see
- A reference the moment you report.
- A date or window once it is scheduled.
- An update when someone is on the way or on site.
- A prompt to tell us if it is not right, so we can put it back on the list.
It is in the app now — update to the latest version and you will find repairs near the top. If you cannot use the app, your team can still take a repair the usual way.
